Terms & Conditions
Last Updated: August 2026 · Effective Date: January 1, 2026 · Jurisdiction: Pune, Maharashtra, India
01 Scope of Engagement & Statements of Work
These Terms and Conditions ("Terms") govern all software engineering, enterprise ERP/CRM development, SaaS platform architecture, AI automation, and technology advisory services provided by BeNextO India ("Company", "we", "us") to the client organization ("Client").
Each commercial project is executed under an individualized Statement of Work (SOW) or Master Services Agreement (MSA) detailing specific deliverables, functional modules, technology stacks, acceptance criteria, milestone schedules, and agreed commercial fees.
02 100% Intellectual Property & Source Code Ownership
Core Guarantee: 100% Client Ownership
Upon receipt of final milestone payment as stipulated in the project SOW, BeNextO India formally transfers 100% of all intellectual property, source code, database architectures, API schemas, and deployment assets developed for the Client.
- No Vendor Lock-In: The Client owns the code outright and has full liberty to host, modify, extend, or maintain the system in-house or with third-party engineers.
- Zero Recurring License Fees: Unlike commercial SaaS packages, custom systems built by BeNextO India carry zero recurring per-user or per-seat license fees payable to BeNextO India.
03 Milestone Execution & Acceptance Testing (UAT)
Projects are executed in transparent agile sprint milestones (e.g., Discovery → Database Architecture → Core Modules → Integrations → User Acceptance Testing → Production Go-Live).
Upon deployment of a milestone to the Client's staging environment, the Client has a standard User Acceptance Testing (UAT) window of ten (10) business days to review features against the agreed technical specifications. Any identified functional defects are remediated at zero additional cost prior to milestone sign-off.
04 Commercial Terms & Tax Compliance
- Fixed-Price Milestones: Milestone invoices are issued strictly upon delivery of verifiable functionality agreed in the project SOW.
- Payment Schedule: Standard commercial terms require milestone settlement within seven (7) to fourteen (14) calendar days of invoice date.
- Goods & Services Tax (GST): Applicable GST (currently 18%) is levied on all professional services for domestic Indian transactions with valid GST invoices for input tax credit (ITC).
05 Post-Launch Warranty & Hypercare
Every custom platform delivered by BeNextO India includes a complimentary thirty (30) to sixty (60) day **Production Hypercare Warranty** post go-live. During this period, our engineering team provides priority resolution for any latent bugs, server tuning, and data consistency checks without additional maintenance billing.
06 Confidentiality & Non-Disclosure
Both parties agree to treat all business data, customer lists, pricing tables, database contents, and technical documentation as strictly confidential. Neither party shall disclose proprietary information to third parties without express prior written consent.
07 Governing Law & Jurisdiction
These Terms and all project agreements shall be governed by and construed in accordance with the laws of the Republic of India. In the event of any commercial dispute, the parties agree to resolve the matter via good-faith conciliation, and failing which, through binding arbitration in Pune, Maharashtra under the Arbitration and Conciliation Act, 1996. The competent courts in Pune, Maharashtra shall possess exclusive jurisdiction.